How Kappino’s artificial-intelligence features should be understood and used. Please read this before relying on any AI-generated output.
Last updated: 3 October 2026
In short
- Kappino’s AI features are tools to assist you, not a substitute for your own judgement.
- AI output is informational only and may be inaccurate or incomplete.
- Review and verify AI output before acting on it.
- You remain responsible for all operational, financial, and legal decisions you make.
Overview & scope
This AI Disclaimer applies to all artificial-intelligence and machine-learning features of the Kappino platform (the “Service”), operated by TechVerdi SA, Av. Charles-Ferdinand Ramuz 60, 1009 Pully, Switzerland. It forms part of, and should be read together with, our Terms & Conditions and Privacy Policy.
Switzerland does not currently have a dedicated AI statute; the AI features are governed by general Swiss law, including the Federal Act on Data Protection (FADP) for automated decisions and profiling, and the Swiss Code of Obligations for contractual matters. Where the AI features are used in the European Union, the EU Artificial Intelligence Act (Regulation (EU) 2024/1689) may also apply, including its transparency rules (see “Transparency about AI”). This Disclaimer explains the limits of the AI features and the responsibilities that remain with you.
AI features in Kappino
Kappino’s AI and machine-learning features may include, among others:
- the Pino AI copilot, a chat assistant that answers questions about your restaurant data;
- AI Inventory and expense scans (the OCR / AI Scanner), which extract and parse data from invoices, receipts, menus and e-invoices;
- sales and demand forecasting and the AI staff shift planner;
- recommendations and smart suggestions, such as AI item pricing suggestions;
- AI-suggested replies to social media comments;
- the WhatsApp AI order taker;
- the AI Poster Generator, which writes copy and lays out designs; and
- AI menu translation.
These features use a combination of internal machine-learning services and third-party AI providers.
AI output is informational
All output generated by the AI features — including recommendations, forecasts, scores, predictions, summaries, and extracted data — is provided for informational and supportive purposes only. It is intended to assist your decision-making, not to make decisions for you, and it does not constitute advice, instruction, or a recommendation to take any particular action.
No guarantee of accuracy
AI systems are probabilistic and have inherent limitations. AI output may be inaccurate, incomplete, outdated, biased, or unsuitable for your specific circumstances, and may occasionally produce errors or fabricated content (“hallucinations”).
Forecasts and predictions are estimates based on historical and available data and do not guarantee future results. Data extracted by the OCR / AI Scanner may contain recognition or parsing errors. We do not warrant the accuracy, completeness, reliability, or fitness for a particular purpose of any AI output.
Review before implementation
You should independently review, verify, and validate AI output before relying on or implementing it — particularly for anything with operational, financial, legal, employment, or safety implications.
For the OCR / AI Scanner, extracted data should be checked and approved by a person before it is used or stored as accurate. Treat AI output as a starting point that requires human judgement, not a final answer.
Your responsibility
You remain solely responsible for all decisions you make and actions you take, whether or not informed by AI output, including your operational, financial, and legal decisions — for example, pricing, purchasing and inventory, staffing and scheduling, marketing, and compliance choices.
You are responsible for ensuring that your use of the AI features and any resulting decisions comply with applicable law and with the rights of third parties. We are not responsible for decisions you make based on AI output.
Not professional advice
The AI features do not provide legal, financial, tax, accounting, medical, or other professional advice, and using them does not create any professional or advisory relationship. Where you need professional advice, please consult a suitably qualified professional.
Automated decisions & profiling
Some features involve profiling, such as sales and demand forecasting, staff-planning suggestions, customer audiences such as “at-risk” guests, and recommendations. These are designed to support human decision-making.
We do not make decisions producing legal or similarly significant effects about an individual based solely on automated processing without a lawful basis and appropriate safeguards. Where such decision-making occurs, the affected person has the right to obtain human review, to express their point of view, and to contest the decision, as provided under Art. 21 of the FADP and Art. 22 of the GDPR.
Where you use AI features in relation to your own customers or staff, you are responsible for meeting any corresponding obligations as their controller.
Third-party AI & data handling
Certain AI features rely on third-party providers, including OpenAI and Google Cloud Vision for OCR, which may process data outside Switzerland and the EU/EEA under appropriate safeguards. Other AI features, such as the Pino AI copilot and AI-generated text and images, also use third-party AI providers, as listed in our Privacy Policy.
How personal data is processed by the AI features — and the option to disable AI processing on request — is described in our Privacy Policy. You should not submit to the AI features any data you are not permitted to share, and you should avoid submitting unnecessary sensitive information.
Transparency about AI
We want people to know when they are dealing with AI. The EU Artificial Intelligence Act (Article 50, applicable from 2 August 2026) requires that people are told when they interact with an AI system and that certain AI-generated content is identified as such.
- On kappino.com, the Pino chat assistant answers visitors' questions with AI (OpenAI), based on the content of our website. The chat window says that it is an AI assistant, not a person, and that answers may contain mistakes. Quick questions are answered with prepared text. Chat messages are not stored on our website.
- WhatsApp AI order taker. If you use it, tell your guests that they are chatting with an AI assistant — for example in your greeting message — and that a member of your team can take over.
- AI-generated content. The AI Poster Generator, AI-suggested replies and AI menu translation produce text and images with AI. Review them before you publish or send them. If you publish AI-generated images or text that could be mistaken for real people, places or events, or text published to inform the public, you are responsible for disclosing that it was generated or edited with AI where the law requires it.
Limitation of liability
To the fullest extent permitted by applicable law, we are not liable for any loss or damage arising from your reliance on, or use of, AI output, including operational, financial, or legal consequences.
This Disclaimer is subject to the limitations and exclusions of liability in the Terms & Conditions. Nothing here excludes or limits any liability that cannot be excluded under mandatory Swiss law, including, under Art. 100 of the Swiss Code of Obligations, liability for unlawful intent or gross negligence, or liability for death or personal injury caused by negligence.
Changes & governing law
We may update this AI Disclaimer from time to time to reflect changes in our features or the law; material changes will be notified and the “Last updated” date revised.
This Disclaimer is governed by Swiss law, excluding its conflict-of-law rules and the CISG. The competent courts of the Canton of Vaud, Switzerland — place of jurisdiction: Pully / Lausanne — have exclusive jurisdiction, subject to any mandatory place of jurisdiction.
TechVerdi SA
Av. Charles-Ferdinand Ramuz 60, 1009 Pully, Switzerland
Email: office@techverdi.ch
VAT / UID: CHE-110-027.685