A Booking System Calendar That Stays Current
Every reservation, from every channel, in one view. Move between days or jump to a date, filter by status, and see bookings and covers for the day on any device.
- daily views
- status colors
- walk-ins
Features
Reservation Management System for Restaurant Tables and Bookings
Kappino brings every table booking, walk-in, and online reservation into one simple panel. Your team can confirm, assign, and track guests in real time without losing a single request.
Live tables, walk-ins, guest notes, and seating status in one place.
What Is a Reservation Management System
A reservation management system is more than a digital calendar. It is the control center of your dining room: it collects every booking, sorts it by channel, updates table availability in real time, and tracks each guest from the moment they book until they leave.
With a paper diary, you risk double bookings, lost phone messages, and staff who do not know what is coming next. With a real booking system , your team sees everything on one screen — tablet, phone, or desktop — and can react instantly to any change during service.
Kappino is a reservation software system built for restaurants of every size: simple for staff, detailed for managers, and connected to your POS, your order management, and your floor plan. From the booking calendar to the Kappino app, it runs on one platform.
Everything in This Reservation Software System
From the digital calendar to the online booking page, from the floor map to booking confirmations, every part of the booking cycle runs through one panel.
An Online Reservation System Open 24/7
Guests book from a booking page you share on your website, Google Business profile or social channels at any hour. The page is available in 5 languages, and each request lands in the calendar automatically as pending.
- Booking link & QR
- direct bookings
- zero commission
Real-Time Table Management Software
An interactive floor map shows table status, assigns reservations, and helps you turn tables faster during busy shifts.
- free
- occupied
- reserved
Automatic Guest Emails
Guests get an email when their request is received, when you confirm it and if it is cancelled, and managers get an email alert for every new online booking.
- email confirmations
- staff alerts
- 5 languages
Reservations in the Kappino App
Managers handle reservations away from the restaurant in the Kappino app for iOS and Android, or in any browser, with the same live booking list.
- iOS
- Android
- browser
Occasions, Notes, and Special Requests
Every booking carries the occasion, the guest's notes and any special requests, so your staff is prepared before the guest walks in.
- occasions
- special requests
- guest notes
Guests Book Online, You See It All in One Calendar
Guests find you on Google, on your website, on Instagram. With Kappino's online booking page and QR code, they send a request directly from those channels — no phone call, no app to download — in English, Italian, German, French or Spanish.
Every request flows into the same booking calendar. Your team sees it right away, can respond, assign a table, and send the confirmation — all from one panel, even on a phone.
Marco’s Restaurant — Book a Table
Request sent · Awaiting confirmation
- Share the link on your website, Google Business and social media
- Zero commission on direct reservations
- Every request lands in the calendar in real time
- The restaurant confirms the table and the guest gets an email
Managers Review and Assign Tables Before Confirming
Every reservation request can be reviewed, assigned, changed, or confirmed from one controlled manager workflow.
Full booking detail enters the queue
Channel, time, party size, guest notes, and special requests arrive in one clean review lane.
Table fit and guest needs are verified
The manager checks availability, party size, seating area, special requests, and how full the floor is.
Guest receives the final decision
Once reviewed, the booking is confirmed, reassigned, or changed safely. Kappino lets the floor manager check every reservation before it gets confirmed to the guest. This matters most during peak hours, for VIP guests, large groups, or when the dining room is nearly full: the manager reviews the request, picks the right table, then sends the confirmation. It is not extra paperwork. It is how every guest ends up at the right table, how the workload stays balanced between servers, and how special requests get handled with no surprises mid-service.
- Each request arrives with full detail: time, party size, contact details, guest notes
- The manager assigns one or more tables and confirms the booking
- Useful for VIP guests, large groups, peak hours, and floor planning
- The guest receives a confirmation email once the booking is confirmed
- Double-booking checks protect every table
Manager Decision Panel
From Guest Request to Seated Table, Five Steps
A clear flow, from the guest’s first request to a confirmed, assigned table.
01
Guest books
From your booking page on the website, Google Business or social media, or by phone and entered by staff. Every channel lands in one calendar.
02
Manager reviews
Checks time, party size, special notes, and floor availability.
03
Table assigned
Picks the right section on the digital floor map and assigns a table.
04
Reservation #R-4821
Example booking request moving through Kappino’s reservation workflow.
05
Guest confirmed
A confirmation email goes out with the full booking details.
06
Smooth service
On the day, everything is ready. Staff already know who is coming and where.
Fewer Empty Tables With Clear Booking Rules and Guest Emails
Booking received email
As soon as a guest sends a request from your booking page, they get an email confirming you have received it, and the page shows them a booking reference.
Booking confirmed email
When your team confirms the reservation, the guest gets an email with the date, time and party size. No confusion, no second-guessing.
Cancellation email
If a booking is cancelled, the guest is told by email, and the table is free again in your calendar.
Booking rules you control
Switch online bookings on or off, set up to three service periods, a party-size limit, slot length, minimum notice and how far ahead guests can book.
No-show tracking
Mark a guest as a no-show in one tap, so your team can see which bookings did not turn up.
One Booking Calendar for All Your Restaurant Locations
Manage reservations for every restaurant from a single panel. Each location keeps its own calendar, floor map, and managers.
Downtown
Riverside
Harbor View
Uptown
Every branch stays independent, while owners see everything centrally.
Each restaurant can manage its own booking page, calendar, tables, guest notes, and managers — while owners can switch between branches or view them all together.
Kappino packages
Simple pricing for every restaurant stage.
Choose the package that fits your restaurant operations and business needs.
Starter
Essential tools for small restaurants, cafés, and single-location businesses.
€99/ month
What's included:
- POS Terminal
- Main Branch only
- Order Management
- Kitchen Management
- Inventory & Supplier Management
- Tables & Reservation
- Menu Management
- 3 Staff Accounts
- Help Centre Support
Most popular plan
Growth
Advanced operational tools for growing restaurants.
€199/ month
What's included:
- All Starter plan features
- Waste Management
- Restaurant Expenses Management
- Delivery Riders Management
- AI Inventory Management
- AI Staff Shift Planner
- Priority Help Centre Support
Professional
Advanced tools for multi-branch operations, integrations, loyalty, and AI.
€399/ month
What's included:
- All Growth plan features
- Loyalty & Customer Management
- AI Sales Forecasting
- WordPress & Shopify Website Integration
- AI Item Smart Pricing
- Social Media Management
- Email Marketing
- Extra branches: 1–5 at €139 each/month
- 6+ branches at €99 each/month
- Priority Help Centre Support + Instant Email Support
Prices are for business customers and exclude VAT and other applicable taxes, which are shown on your invoice. Prices per month. Final pricing may vary depending on setup, integrations, support requirements and business needs. Not sure which plan fits? Book a personalised demo
Common Questions About Kappino Reservation Management
What is a restaurant reservation management system?
A restaurant reservation management system is a digital platform that helps restaurants manage table bookings, walk-ins, online reservations, guest notes, table availability, and confirmations from one place. Instead of using paper diaries, spreadsheets, or disconnected messages, Kappino gives your team a live booking calendar where every request can be reviewed, assigned, confirmed, or cancelled.
Can guests book a table online through Kappino?
Yes. Each branch gets an online booking page with a link and QR code that you can share on your website, Google Business profile and social media. Guests choose their date, party size and time slot, add their contact details and any special requests, and the page is available in English, Italian, German, French and Spanish. The request appears in your calendar as pending so your manager can review it and confirm the table.
Can managers approve bookings before confirming them to guests?
Yes. Kappino is built for controlled restaurant booking workflows. Online requests arrive as pending, and managers review every request before confirmation, check guest details, verify table availability and assign the best table, or several tables for a large group. This is especially useful for peak hours, VIP guests, large groups, private rooms, and special requests.
How does Kappino help with no-shows and empty tables?
Kappino keeps every booking clear for both the guest and your team. Guests get an email when their request is received, when it is confirmed and if it is cancelled, booking rules stop requests you cannot serve, and your team can mark no-shows so you always know which bookings did not turn up.
Can Kappino manage reservations across multiple restaurant locations?
Yes. Kappino supports multi-location reservation management . Each restaurant location can have its own calendar, floor map, managers, table assignments, and booking rules, while owners and head office teams can monitor all locations from one central dashboard.
Does the reservation system include guest history and special notes?
Each reservation keeps the occasion, the guest's notes and special requests, the assigned tables and its full status, from pending and confirmed to seated, completed, cancelled or no-show. This helps your team prepare for VIPs, large groups and special occasions and deliver a more personal dining experience.
Can one booking use more than one table?
Yes. When creating a reservation, staff can pick several tables on a floor or zone for one booking, with their capacity added together, or leave the tables blank and Kappino assigns them automatically.