Kappino helps restaurants run a loyalty and rewards programme that keeps guests coming back. Award points on every order, add bonus points to selected dishes, move guests through Bronze, Silver, Gold and Platinum tiers automatically, and build a rewards catalogue that turns every diner into a loyal regular.
Restaurants are competing with higher food costs, delivery platforms, discount-heavy marketplaces, and customers who have more choices than ever. A loyalty system helps you turn occasional guests into repeat customers while keeping your customer data in your own hands.
Instead of spending more to attract new guests every week, Kappino helps you keep existing customers engaged with points, rewards, tiers and email campaigns to your best members.
Reward programs encourage guests to return more often, spend more per visit, and build habits around your restaurant instead of choosing randomly.
Kappino helps you collect first-party data from real guest interactions, so your restaurant can build direct relationships without depending only on third-party platforms.
Your own loyalty programme gives guests a reason to return to your restaurant instead of choosing the next discount, platform offer, or nearby competitor.
Set your rules once. From then on, points, tiers and balances update with every order.
Choose how many points guests earn per unit of spend, and add bonus points to the dishes you want to promote.
Points are added when an order is settled — at the POS, on split bills, and on website and delivery orders — once per order.
Each guest’s tier follows their points balance against the thresholds you set, from Bronze to Platinum.
Offer rewards from your catalogue and follow members per tier, redemptions and points redeemed in the programme metrics.
Built specifically for restaurants, cafés, quick-service brands, and hospitality groups. Kappino gives you the loyalty tools needed to reward guests, increase repeat visits, and build long-term customer relationships.
Multi-tier loyalty programmes help guests see progress, unlock better rewards, and stay motivated to return. With Kappino, you set the points threshold for every tier and choose which rewards each tier unlocks.
Kappino connects every loyalty interaction to the customer profile. Your restaurant can see who your best guests are, how much they spend and how often they order — then reward each guest personally.
Every customer profile shows order count, lifetime value, tier and points balance, updated with every order.
Reach high spenders, VIPs and frequent customers with email campaigns built on ready-made audience segments.
Email the at-risk audience — customers with no order in 30 days or more — with a personal offer before they disappear.
Send a dedicated campaign to Gold and Platinum members, now or on a schedule.
Follow members per tier, redemptions and points redeemed to see how your programme is performing.
Ask Kappino’s AI assistant about your loyalty programme, top customers or at-risk customers and get the answer as cards and tables.
Kappino is built for restaurants operating across the UK, EU, and EEA. Manage loyalty, rewards, customer data and guest communication with tools designed to support European data protection requirements.
Export your data as a file or delete your account and data from Settings, and every marketing email includes a one-click unsubscribe that Kappino honours automatically.
Every customer profile, loyalty interaction and order belongs to your restaurant. Your guest database stays connected to your brand — not locked inside third-party marketplaces.
A roles and permissions matrix controls who can see and change customer and loyalty data, with an audit trail of key actions, device and session management, and signed backups.
Choose the package that fits your restaurant operations and business needs.
Essential tools for small restaurants, cafés, and single-location businesses.
€99/ month
What's included:
Most popular plan
Advanced operational tools for growing restaurants.
€199/ month
What's included:
Advanced tools for multi-branch operations, integrations, loyalty, and AI.
€399/ month
What's included:
Prices are for business customers and exclude VAT and other applicable taxes, which are shown on your invoice. Prices per month. Final pricing may vary depending on setup, integrations, support requirements and business needs. Not sure which plan fits? Book a personalised demo
POS, orders, kitchen flow, inventory, reporting and AI tools built for modern restaurant operations.
