Order Received
The order enters Kappino's restaurant order management system from the POS, the QR menu, your website or WhatsApp. It appears instantly on the order board and the kitchen display, and its timer starts the moment it lands.
Features
Real-Time Order Tracking Software for European Restaurants
Kappino is a real-time order tracking system built for restaurants, giving complete visibility into every order from the kitchen to the customer's door. Restaurants use this live order tracking software to manage orders efficiently, cut delivery delays, and keep kitchen, staff, and delivery teams coordinated at every step.
Real-Time Order Tracking for Modern Restaurants
Real-time order tracking gives your kitchen team, your front of house and your delivery riders a continuous, accurate view of where each order stands at any given moment, through a live order status system built into the same platform your team already uses.
Every "Where is my order?" call takes a staff member away from their work. In a busy Friday service, these interruptions compound, slowing the kitchen. The delivery tracking software sits within a complete restaurant management platform, so every status update feeds the same system your staff use to take orders, manage stock, and record payments.
From a single high-street restaurant to a cloud kitchen or a multi-branch group across Italy or the wider European market, the live tracking system keeps last-mile delivery management synchronised without manual updates, phone checks, or status calls.
How Kappino's Real-Time Restaurant Order Tracking System Follows Every Order to the Door
Kappino's restaurant order tracking software follows each order through clear stages, from kitchen ticket to doorstep delivery, with live status updates at every transition so your team always knows where things stand.
Kitchen Confirmed
The kitchen display system (KDS) picks up the ticket. As dishes move from new to preparing to ready, the live order status updates automatically on every screen.
Rider Dispatched
The manager assigns a rider, with a suggested rider shown in the assign window, and the delivery appears in the rider's Kappino Rider app. The rider marks the order as collected and sets off.
En Route
The rider shares their GPS location from the Kappino Rider app, and it shows on the live map in Kappino, so the restaurant can see where each rider is without calling them. Rider and restaurant can message each other through the riders chat inbox.
Delivered & Logged
The rider marks the order as delivered and attaches a proof-of-delivery photo in the app. The photo is stored against the order record, and the full order history is saved in Kappino for review and dispute resolution.
The Kappino Rider App for Restaurant Last-Mile Delivery
The Kappino Rider app, available on the App Store and Google Play, connects your delivery dispatch dashboard directly to every rider on the road, closing the loop between kitchen dispatch and confirmed doorstep delivery.
Manager-Controlled Rider Assignment
When a delivery order is ready to go, the manager assigns a rider from the list of available riders. Each rider gets their own login, created from the rider profile and sent by email, and the manager can resend it at any time.
Deliveries in the Rider App
The rider signs in to the Kappino Rider app and sees their assigned deliveries with the customer's address. They mark each order collected and delivered, so the restaurant always knows where it stands.
Live Rider Map for Restaurant Owners
While riders are on the road, the app shares their location and the live map in Kappino shows where each one is. Open a single rider to follow their delivery from the restaurant to the customer.
Chat Between Riders and the Restaurant
Riders and the restaurant message each other in the app and the riders chat inbox, so questions about an address or an order are sorted out without phone calls.
Proof of Delivery Photo Upload
On arrival, the rider attaches a proof-of-delivery photo inside the app. The photo is stored against the order with the time it was added, and managers can also add, replace or remove a proof photo from the order.
Privacy-Minded Driver Data Handling
Kappino keeps only each rider's last known position, not a history of their routes, in line with Kappino's GDPR approach across the platform. The rider app is native to the platform: no third-party delivery integrations, no separate subscriptions. Restaurants operating at pace, whether fast food and QSR outlets or franchise delivery networks, get complete control over their restaurant delivery operations with real-time tracking built in.
Why Real-Time Tracking Directly Affects Your Revenue
Restaurant order tracking is not an operational luxury. It drives customer satisfaction, staff efficiency, and last-mile delivery performance. Order timings captured through Kappino's live order status system flow into restaurant performance analytics, including the average time to start preparation, to prepare and to hand off, turning delivery data into decisions your team can act on the same day.
Everything Your Restaurant Needs to Track Orders End-to-End
Kappino's order tracking system covers every layer of your delivery operation, from kitchen prep to the final handover — including rider dispatch and proof of delivery.
Live Order Status Dashboard
- Unified view for dine-in, counter, takeaway, and delivery
- Live updates on every screen, with no refresh
- Filter by channel and payment status, or search by order, customer or table
- Progress tracker for every order
Kitchen Display Integration
- KDS updates move the order status automatically
- Reduces manual handoff errors
- Connects front-of-house to back-of-house
- Preparation order on each dish
GPS Rider Location Tracking
- Location shared from the Kappino Rider app
- Live map of all active riders
- Track a single rider from restaurant to customer
- Online, busy and offline status for every rider
Rider App & Chat
- Deliveries sent straight to the rider's phone
- Collected and delivered status from the rider
- Proof-of-delivery photo on the order
- Chat inbox between riders and the restaurant
Delay Visibility
- Kitchen tickets turn amber at 8 minutes and red at 15
- Delayed orders flagged in Alerts & tasks on the dashboard
- Average prep and hand-off times in reports
- Order history with search and date filters
Built for European Data Standards from Day One
Kappino's GPS tracking layer gives managers a live map view of active riders, with delivery status and proof-of-delivery records, built with GDPR principles at its core. The same data standards apply whether you are running a single site or a restaurant chain with locations across multiple cities.
Data Minimisation
Only the data needed for tracking is processed — no unnecessary personal data collection from riders or customers.
Transparent Processing
Riders share their location from the app, and it is used solely for operational tracking of deliveries.
Last Known Position Only
Kappino stores each rider's last known location, not a history of where they have been.
Data Rights Built In
Owners can export their data or delete their account from settings, and rider logins can be reset or removed at any time.
Kappino packages
Simple pricing for every restaurant stage.
Choose the package that fits your restaurant operations and business needs.
Starter
Essential tools for small restaurants, cafés, and single-location businesses.
€99/ month
What's included:
- POS Terminal
- Main Branch only
- Order Management
- Kitchen Management
- Inventory & Supplier Management
- Tables & Reservation
- Menu Management
- 3 Staff Accounts
- Help Centre Support
Most popular plan
Growth
Advanced operational tools for growing restaurants.
€199/ month
What's included:
- All Starter plan features
- Waste Management
- Restaurant Expenses Management
- Delivery Riders Management
- AI Inventory Management
- AI Staff Shift Planner
- Priority Help Centre Support
Professional
Advanced tools for multi-branch operations, integrations, loyalty, and AI.
€399/ month
What's included:
- All Growth plan features
- Loyalty & Customer Management
- AI Sales Forecasting
- WordPress & Shopify Website Integration
- AI Item Smart Pricing
- Social Media Management
- Email Marketing
- Extra branches: 1–5 at €139 each/month
- 6+ branches at €99 each/month
- Priority Help Centre Support + Instant Email Support
Prices are for business customers and exclude VAT and other applicable taxes, which are shown on your invoice. Prices per month. Final pricing may vary depending on setup, integrations, support requirements and business needs. Not sure which plan fits? Book a personalised demo
Common Questions About Kappino Order Tracking
How does live order tracking work in Kappino?
Kappino follows each order stage — from the moment it arrives, through kitchen preparation and rider dispatch, to delivery — and updates every screen in real time at each transition. Kitchen and rider updates move the status forward, so nobody has to chase it.
How does the Kappino Rider app work?
The Kappino Rider app is available on the App Store and Google Play. You create each rider in Kappino and their login is sent by email. When you assign a delivery, it appears in the rider's app with the customer's address. The rider marks it collected, shares their location while on the road so you can see them on the live map, marks it delivered and attaches a proof-of-delivery photo. Riders and the restaurant can also chat in the app.
What is proof of delivery (POD) and why does it matter?
Proof of delivery is a photo taken at the point of handover and attached to the order, either by the rider in the Kappino Rider app or by a manager from the order. It is stored against the order record, which helps restaurants answer non-delivery claims and settle disputes quickly.
Can customers follow their order status?
Customers who order through WhatsApp get a status message as their order moves through the kitchen and out for delivery. For every other order, your team sees the live status on the order board and can answer any question in seconds.
How does Kappino’s order tracking handle rider data under the GDPR?
Kappino is built with GDPR principles as a core requirement. Rider location is used only for operational tracking, and Kappino keeps only each rider's last known position rather than a route history. Owners can export their data or delete their account at any time.
Does real-time tracking work for collection and dine-in orders, too?
Yes. Kappino's live order board covers every order type — dine-in, counter, takeaway and delivery — on a single screen. The manager can see the status of every order in one place, regardless of how the order came in.
Can I access order history and proof-of-delivery records after delivery?
Yes. Every order is kept in Kappino's order history, which you can search by order number, name or phone and filter by status, channel and date range. Proof-of-delivery photos are stored against the order record and accessible at any time, giving you a clear record for any customer query, delivery dispute, or internal review.
Does Kappino support multi-branch order tracking?
Yes. Restaurant groups and chains can switch between branches or view all of them together, with per-branch KPIs and live order status. The tracking layer is part of Kappino's broader multi-branch management system, which handles menus, staff, and reporting across all your outlets.
What happens when an order is delayed?
Kitchen tickets turn amber at 8 minutes and red at 15 minutes, so a slow order stands out on the kitchen display, and delayed orders appear in Alerts & tasks on the dashboard. This lets your team step in before the customer is affected — not after.