Rider Directory
Keep rider profiles, contact details, vehicle information and delivery activity organized in a centralized directory.
Features
Delivery Rider Management for Restaurants
Manage your restaurant delivery team from one connected workspace. Kappino helps you organize rider profiles, availability, vehicle details and access to the Kappino Rider app, while a live map, rider chat and proof-of-delivery photos give your team clear visibility over active deliveries.
Keep Your Delivery Team Organized as Orders Move Out
Managing in-house delivery riders becomes harder when rider information, availability and delivery activity are spread across messages, spreadsheets or separate tools. Kappino brings your delivery team into the same restaurant management platform used for orders and daily operations.
Create and maintain rider profiles, check availability, dispatch deliveries and give riders access to the Kappino Rider app, available on the App Store and Google Play, from a centralized workspace.
- Delivery teams need to:
- 01 Keep rider profiles and information organized
- 02 Check rider availability before assigning deliveries
- 03 Keep rider status visible to the team
- 04 Coordinate order handoff from kitchen to rider
- 05 Keep delivery activity organized in one workspace
Everything You Need to Manage Your Delivery Riders
Keep rider information, availability and delivery activity organized in one place, so managers can coordinate their delivery team without switching between systems.
Rider Availability & Status
See which riders are online, busy or offline and use status information to understand current delivery availability.
Rider Profiles
Maintain key rider details such as name, phone, email, vehicle type, license plate and operational notes.
Delivery Activity
See total riders, who is online or busy, and how many deliveries are active right now, for a clear view of team activity.
Kappino Rider App Access
Create a login for each rider and send it by email, or resend it when needed. Riders use the Kappino Rider app on iOS or Android to receive deliveries, share their location, mark orders collected and delivered, and attach a proof-of-delivery photo.
Live Map & Rider Tracking
See every active rider on the live map, or open a single rider to follow their delivery from the restaurant to the customer.
Rider Dispatch
Assign a delivery order to a rider in a couple of taps, with a suggested rider shown in the assign window.
Rider Chat Inbox
Message riders from the chat inbox in Kappino, and riders reply from the app, so address questions and delays are sorted without phone calls.
Proof of Delivery
Riders attach a photo on handover, and managers can also add, replace or remove a proof photo from the order.
How Kappino Delivery Rider Management Works
Manage your delivery team through a simple workflow that keeps rider information and availability connected to daily restaurant operations.
01
Add a Rider
Create a rider profile with the information your restaurant needs, including contact details, vehicle type, license plate and notes.
02
Manage Rider Details
Update rider information whenever contact, vehicle or operational details change.
03
Set Rider Availability
Use rider status to identify who is online and available, who is busy on a delivery, and who is offline.
04
Give Riders App Access
Create the rider's login and send it by email. The rider signs in to the Kappino Rider app and is ready to receive deliveries.
05
Dispatch and Follow Deliveries
Assign deliveries, follow riders on the live map, chat with them, and check the proof-of-delivery photo once each order is handed over.
Keep Your Delivery Operations Moving With Better Rider Visibility
Centralized Rider Information
Keep rider details, vehicles and operational notes in one workspace.
Clearer Availability
Quickly understand which riders are available, busy or offline.
Simpler Rider Administration
Add, edit and maintain rider profiles without separate records.
Connected Mobile Access
Keep Kappino Rider app access connected to the rider profile and restaurant workflow.
Better Operational Visibility
See delivery activity on the live map and open a single rider's tracking when needed.
Less Manual Coordination
Give managers a structured workspace for everyday rider administration.
Built for Restaurants With Delivery Teams
Restaurants
Manage rider availability and delivery activity alongside everyday restaurant operations.
Pizzerias & Fast-Food Restaurants
Keep a delivery team organized during busy service periods.
Cloud Kitchens
Coordinate riders as prepared orders move from kitchen operations into delivery.
Multi-Location Restaurant Groups
Maintain structured rider information and operational visibility across locations.
Connect Rider Management With Your Kappino Workflow
Delivery rider management works as part of the wider Kappino restaurant workflow, keeping rider administration connected to the operational systems your team already uses.
01
Connected Delivery Operations
Connect orders, kitchen preparation, rider management and tracking in one restaurant delivery workflow.
02
Orders
Manage delivery orders within your connected restaurant workflow.
03
Kitchen Display
Move prepared orders from the kitchen to rider handoff.
04
Rider Management
Manage rider profiles, availability, dispatch and Kappino Rider app access.
05
Order Tracking
Track orders and riders throughout the delivery process.
Kappino packages
Simple pricing for every restaurant stage.
Choose the package that fits your restaurant operations and business needs.
Starter
Essential tools for small restaurants, cafés, and single-location businesses.
€99/ month
What's included:
- POS Terminal
- Main Branch only
- Order Management
- Kitchen Management
- Inventory & Supplier Management
- Tables & Reservation
- Menu Management
- 3 Staff Accounts
- Help Centre Support
Most popular plan
Growth
Advanced operational tools for growing restaurants.
€199/ month
What's included:
- All Starter plan features
- Waste Management
- Restaurant Expenses Management
- Delivery Riders Management
- AI Inventory Management
- AI Staff Shift Planner
- Priority Help Centre Support
Professional
Advanced tools for multi-branch operations, integrations, loyalty, and AI.
€399/ month
What's included:
- All Growth plan features
- Loyalty & Customer Management
- AI Sales Forecasting
- WordPress & Shopify Website Integration
- AI Item Smart Pricing
- Social Media Management
- Email Marketing
- Extra branches: 1–5 at €139 each/month
- 6+ branches at €99 each/month
- Priority Help Centre Support + Instant Email Support
Prices are for business customers and exclude VAT and other applicable taxes, which are shown on your invoice. Prices per month. Final pricing may vary depending on setup, integrations, support requirements and business needs. Not sure which plan fits? Book a personalised demo
Frequently Asked Questions About Delivery Rider Management
Can I add and manage delivery riders in Kappino?
Yes. Kappino provides a dedicated rider workspace where restaurant managers can add riders and maintain their profile information, vehicle details, status and operational notes.
What rider information can I manage?
The rider profile can include the rider's name, phone number, email address, vehicle type, license plate, status and notes.
Can I see which riders are available?
Yes. The rider directory shows who is online, busy or offline, along with the number of active deliveries, so managers can see who is free before assigning an order.
Can I track a rider from the management dashboard?
Yes. Kappino shows active riders on a live map, using the location shared from the Kappino Rider app, and you can open a single rider to follow their delivery. Live order status and proof of delivery are covered in more detail on Kappino's dedicated Real-Time Order Tracking feature page.
Is there an app for my riders?
Yes. The Kappino Rider app is available on the App Store and Google Play. Riders sign in with the login you create for them, receive their deliveries, share their location, mark orders collected and delivered, attach a proof-of-delivery photo and chat with the restaurant.
Can I search and filter riders?
The rider directory provides search and status filtering so managers can quickly locate riders and view online, busy or offline groups.
Can I manage different vehicle types?
Yes. Rider profiles include vehicle type and license plate information, helping restaurants keep delivery-team records organized.
Is Delivery Rider Management connected to other Kappino features?
Yes. Rider management sits within Kappino's wider restaurant operations and can connect with orders, kitchen operations and the platform's dedicated order tracking workflow.