Menu Questions
Customers can browse an interactive menu and ask about dishes. The AI answers from your Kappino menu, and prices always come from your menu, never from the AI.
Features
AI WhatsApp Order Management for Restaurants
Your customers already use WhatsApp to ask questions, check menus, place orders and contact your restaurant. Kappino connects your WhatsApp Business number with an AI-powered order assistant that helps manage these conversations through an organized restaurant workflow.
Kappino's AI Order Taker shows customers your menu, builds their cart, takes the order through checkout and books tables, while your team can step into any conversation at any time.
Your Customers Are Already Messaging You — Make Every Conversation Easier to Manage
For many restaurants, WhatsApp has become an important communication channel. Customers use it to ask about menu items, availability, opening hours, takeaway options and reservations.
However, managing every conversation manually can become challenging during busy service hours.
Kappino AI WhatsApp Order Management helps restaurants create a structured communication workflow where customers can interact naturally while the AI assistant helps handle common requests.
Instead of scattered messages, restaurants can manage customer conversations through a connected system designed around daily operations.
- Teams often need to:
- 01 Answer the same customer questions repeatedly
- 02 Manage multiple conversations at the same time
- 03 Collect order details manually
- 04 Respond quickly while handling restaurant operations
- 05 Keep customer requests organized
AI-Powered Customer Conversations Through WhatsApp
Customers prefer simple communication methods. WhatsApp allows guests to contact your restaurant without downloading another application or learning a new system. With Kappino AI Order Taker, customers can start a conversation and receive assistance with common requests.
Voice Notes
Customers can simply send a voice message. The assistant transcribes it and carries on the conversation, so ordering works even when typing is not convenient.
Order Assistance
Customers can order directly through WhatsApp.
- The AI assistant builds the cart, suggests a dish the customer may like, and takes them through checkout, paying on delivery or at pickup. The order then lands in Kappino's Orders and on the kitchen display.
Table Booking
Customers can book a table in the chat. The assistant creates a real reservation in your Kappino booking calendar.
Turn WhatsApp Orders Into a Connected Restaurant Workflow
Receiving orders through WhatsApp can be convenient, but handling them manually creates operational challenges. Messages may become difficult to track, customer requests can be missed, and staff members may spend valuable time copying information between different systems.
Kappino creates a more connected workflow by helping restaurants organize WhatsApp conversations alongside their restaurant operations. Your restaurant can continue using WhatsApp while creating a more organized way to manage customer interactions.
01
Capture customer requests more efficiently
02
Reduce repetitive communication tasks
03
Keep conversations structured
04
Improve response consistency
05
Support your team during high-demand periods
How Kappino AI WhatsApp Order Management Works
01
Connect Your WhatsApp Business Number
Connect your restaurant's WhatsApp Business number to Kappino with Connect with Facebook. Your existing customer communication channel becomes part of your restaurant workflow.
02
Configure Your Restaurant Information
Choose what the assistant does and how it sounds.
03
Customers Start Conversations
Guests contact your restaurant through WhatsApp to ask questions, explore options or request assistance.
04
AI Assists The Conversation
Kappino AI Order Taker responds to customer requests and helps guide conversations according to your restaurant setup.
05
Restaurant Team Receives Organized Requests
WhatsApp orders arrive in Orders and on the kitchen display alongside your other orders, and conversations sit in Live Chats, so your team can focus on preparing orders and delivering better service.
Reduce Manual Work Without Losing Customer Connection
Faster Customer Responses
Customers do not always contact restaurants during quiet periods. AI assistance helps provide quicker responses when your team is busy managing restaurant operations.
Reduce Repetitive Tasks
Restaurant teams often answer the same questions every day. AI can assist with common customer requests, allowing employees to focus on higher-value tasks.
Capture More Customer Requests
When customers send messages outside busy hours, an automated workflow helps ensure conversations are not ignored.
Improve Customer Experience
Customers receive assistance through a communication channel they already know and use.
Support Busy Service Periods
During peak hours, multiple customer conversations can arrive simultaneously. AI assistance helps restaurants manage communication more efficiently.
Stay in Control of Every Conversation
The assistant handles the routine messages, and your team decides when to step in.
Human Takeover in Live Chats
See every conversation in Live Chats, filter by unread or human-handled chats, take over with one tap, reply yourself and hand the chat back to the AI when you are done.
Order-Status Messages
Customers get a WhatsApp message as their order moves through the kitchen and out for delivery, so fewer people message to ask where their food is.
Abandoned-Cart Nudges
If a customer leaves a cart unfinished for an hour, the assistant sends one friendly reminder, at most once a day.
Reorder Reminders
Customers who have not ordered on WhatsApp for 14 days get a reminder to order again.
Spam and Abuse Flagging
Suspicious conversations are flagged for your team without blocking genuine customers from ordering.
WhatsApp Analytics
Follow conversations, orders and accepted upsells from the WhatsApp analytics tab.
Designed for Different Restaurant Types
Restaurants
Manage customer questions and order conversations while keeping daily operations organized.
Cafés and Bars
Help customers ask about menus, availability and takeaway options through WhatsApp.
Cloud Kitchens
Support delivery-focused ordering conversations without adding unnecessary communication steps.
Multi-Location Restaurants
Create a more consistent customer communication process across different locations.
Connect AI Conversations With Your Restaurant Operations
AI WhatsApp Order Management works as part of the wider Kappino restaurant ecosystem. Customer conversations can support connected operational areas including:
Restaurant Operations
Kappino helps bring customer conversations into a more organized restaurant workflow.
Orders
Send WhatsApp orders into Orders and onto the kitchen display.
Menu Information
Provide customers with accurate information about available restaurant offerings.
Reservations
Create real table bookings from the chat in your booking calendar.
Customer Communication
Create a smoother connection between customers and restaurant teams.
AI Assistant That Supports Your Team — Not Replaces It
AI technology works best when it supports people.
Kappino AI Order Taker helps restaurant teams handle repetitive communication tasks while allowing employees to focus on activities that require human attention.
Your team remains in control: any conversation can be taken over from Live Chats and handed back to the AI when you are done.
Why Restaurants Use WhatsApp as an Ordering Channel
WhatsApp provides a direct communication channel between restaurants and customers.
By connecting WhatsApp with AI assistance, restaurants can create a smoother experience without forcing customers to change their habits.
AI WhatsApp Order Management Features
Your intelligent assistant for customer conversations
WhatsApp Business Connection
Connect your WhatsApp Business number with Connect with Facebook.
AI Customer Assistance
Answer common customer questions in the tone you choose, by text or voice note.
Order Conversation Support
Build the cart and take customers through checkout.
Menu Information Assistance
Help customers understand available restaurant options.
Table Booking in the Chat
Create real reservations in your Kappino booking calendar.
Connected Restaurant Workflow
Send WhatsApp orders to Orders and the kitchen display, and status messages back to the customer.
Kappino packages
Simple pricing for every restaurant stage.
Choose the package that fits your restaurant operations and business needs.
Starter
Essential tools for small restaurants, cafés, and single-location businesses.
€99/ month
What's included:
- POS Terminal
- Main Branch only
- Order Management
- Kitchen Management
- Inventory & Supplier Management
- Tables & Reservation
- Menu Management
- 3 Staff Accounts
- Help Centre Support
Most popular plan
Growth
Advanced operational tools for growing restaurants.
€199/ month
What's included:
- All Starter plan features
- Waste Management
- Restaurant Expenses Management
- Delivery Riders Management
- AI Inventory Management
- AI Staff Shift Planner
- Priority Help Centre Support
Professional
Advanced tools for multi-branch operations, integrations, loyalty, and AI.
€399/ month
What's included:
- All Growth plan features
- Loyalty & Customer Management
- AI Sales Forecasting
- WordPress & Shopify Website Integration
- AI Item Smart Pricing
- Social Media Management
- Email Marketing
- Extra branches: 1–5 at €139 each/month
- 6+ branches at €99 each/month
- Priority Help Centre Support + Instant Email Support
Prices are for business customers and exclude VAT and other applicable taxes, which are shown on your invoice. Prices per month. Final pricing may vary depending on setup, integrations, support requirements and business needs. Not sure which plan fits? Book a personalised demo
Frequently Asked Questions
What is AI WhatsApp Order Management for restaurants?
AI WhatsApp Order Management allows restaurants to use artificial intelligence to assist customer conversations, answer questions and support ordering activities through WhatsApp.
Can customers order through WhatsApp?
Yes. Customers browse your menu in WhatsApp, the assistant builds their cart, and they check out, paying on delivery or at pickup. The order goes straight into Kappino's Orders and onto the kitchen display.
Does Kappino replace restaurant employees?
No. Kappino AI Order Taker supports restaurant teams by handling repetitive conversations, and staff can take over any chat from Live Chats and hand it back to the AI when they are done.
Can AI answer menu questions?
Yes. The AI assistant can help customers with menu-related information based on your restaurant setup.
Can restaurants use their existing WhatsApp Business number?
You connect your WhatsApp Business number to Kappino with Connect with Facebook, Meta's sign-up flow, so restaurants can continue using WhatsApp as their customer communication channel.
Is AI WhatsApp ordering suitable for small restaurants?
Yes. Restaurants of different sizes can use AI assistance to organize customer conversations and reduce manual communication tasks.
Can my staff take over a WhatsApp conversation?
Yes. Every conversation appears in Live Chats. Staff can take over with one tap, reply themselves and return the chat to the AI at any time.
Do customers get updates about their WhatsApp order?
Yes. Customers receive a WhatsApp message as their order moves through the kitchen and out for delivery.
Can customers order with voice notes?
Yes. When voice notes are switched on, the assistant transcribes the customer's voice message and replies in the chat.