Posts, carousels and Reels
Upload photos or video, write the caption and publish a single post, a carousel or a Reel. Images can be up to 10 MB and videos up to 200 MB.
Features
Restaurant Social Media Management, Inside Your Restaurant Software
Plan, publish and answer on Facebook and Instagram from the same app you use to run service. Kappino puts your posts, comments, direct messages, insights and Google reviews in one Marketing area, so social media stops being a separate job.
Why Restaurants Need One Place for Social Media
Restaurant social media tends to happen in pieces: a post written on a phone between services, comments left unanswered for days, a Google review nobody noticed. Each one is small, but together they shape how guests decide where to eat.
In Kappino you connect your Facebook Page, Instagram account and Google Business Profile once, then work from separate Facebook, Instagram and Google Business tabs in the Marketing area. Access follows your roles and permissions, so you decide which team members can publish and reply.
Schedule and Publish Posts, Carousels and Reels
Write once and choose when it goes out. You can publish immediately or schedule posts for the moment your guests are most likely to be scrolling, such as before lunch or early evening.
Bulk scheduling
Prepare a week of content in one sitting and schedule it all at once, instead of remembering to post during a busy service.
Several accounts at once
Publish the same post to more than one connected account, which is useful when you run separate pages for different venues.
Edit after publishing
Spotted a typo or a wrong price? Edit a live post in Kappino and the change is sent to the platform.
Answer Comments Faster With AI-Suggested Replies
Comments from Facebook and Instagram arrive in one shared queue, so nobody has to check two apps. Kappino flags the sentiment of each comment and spots likely spam, and you can filter the queue to see what needs you first.
- Filter by All, Needs reply, Negative or Spam
- Click AI suggest to get a draft reply written for that comment
- Edit the draft in your own voice before you send it
- Ignore comments that don't need an answer
Direct Messages and Insights
Keeping conversations in Kappino means whoever is on shift can pick up a message, and replies no longer depend on whose phone the account is logged into.
Messenger and Instagram DM inbox
Read and reply to Facebook Messenger and Instagram direct messages from a single thread list. Questions about opening hours, allergies or group bookings no longer get lost in a personal phone.
Facebook and Instagram insights
See reach, views, followers and the results of individual posts for up to 90 days, so you can tell which dishes and formats your audience actually responds to.
Reply to Google Reviews
Google reviews are often the first thing a new guest reads. With your Google Business Profile connected, you can see your ratings overview, filter reviews and post an owner response from Kappino. A thoughtful, timely reply to a disappointed guest shows future guests that you listen.
Your Google Business Profile details are shown read-only in Kappino; you keep editing them in Google.
Create Posts with the AI Poster Generator
Need a visual for tonight's special? Upload a dish photo, write a short brief with the headline, price and call to action, and choose a size, style and theme. Kappino gives you four poster designs to edit, download as PNG, JPG or WEBP, or send straight to the scheduler for Facebook and Instagram.
- Sizes for Instagram Feed and Story, Facebook Post and Story, Google Business and custom formats
- 14 styles and 9 colour themes
- Edit text, colours and layers before you post
Frequently Asked Questions
Which platforms can I manage from Kappino?
You can connect Facebook, Instagram and Google Business Profile. Facebook and Instagram cover publishing, comments, direct messages and insights. Google Business Profile covers reviews and owner replies, plus a read-only view of your profile.
Does the AI reply to comments on its own?
No. AI suggest writes a draft reply when you ask for one. You read it, change anything you like and then send it yourself. Nothing is posted without a person sending it.
Can I schedule Reels and carousels, not just photos?
Yes. You can publish or schedule single posts, carousels and Reels, and use bulk scheduling to plan several posts at once.
What do I need to connect Instagram?
Meta requires a Facebook Page and an Instagram professional account for publishing through connected tools. Once those are linked, you connect them to Kappino from the Marketing area.
Can I still use the Facebook and Instagram apps?
Yes. Kappino works alongside the official apps. Anything you publish or reply to from Kappino appears on Facebook, Instagram or Google as normal, so you can switch between them whenever it suits you.
Can my staff help manage social media?
Yes. Marketing access is controlled by roles and permissions, so you can let a manager or team member answer comments and messages while keeping other areas of Kappino restricted.